Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@deckheaduk.com.

Items sent back to us without first requesting a return will not be accepted. Once agreed please return the item to the following address:

DeckHead UK

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit be applied to your original method of payment. This should show up on your card statement within 7 days.

You can always contact us for any return questions at hello@deckheaduk.com.

Pokemon Returns -

The packaging (outer wrap, cardboard box, box sleeve, or metal tin) of your product is intended to protect the contents during shipment. It is normal for packages to experience some wear and tear during the shipping process and we cannot guarantee the packaging will be undamaged upon delivery.

Final sale items can be returned along as the contents are not tampered with. Please provide images of the products and we will create a return label for yourself and issue a full refund.

Cancellation made by the customer through no fault of our own before items are shipped -

For orders that have not yet been shipped, a deduction will be applied to your refund. This deduction helps offset our business's incurred costs, including non-refundable fees charged to us at the initial transaction stage.

Fee Based on Payment Methods:

5% for PayPal payments
3% for Card/Apple/Google Pay payments

Damages and issues

All products can be returned for any reason within 14 days of the initial purchase providing you have your order receipt email and they are still in the same condition. Return postage must be paid for by the customer and our P&P charges will not be refunded.

Refunds will be given for any items returned to us in the same condition you received it, unused, with tags and in the original packaging. We cannot accept returns of any opened items in any circumstance.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged items can be returned within 14 days of the initial purchase. Once received we will endeavour to replace the damaged item like for like. Failing that a full refund will be given.

Any return postage costs must be paid by the customer for unwanted items. Items returned due to damage will be covered.

Sealed product and accessories must be returned in their original packaging, undamaged and unopened.

Any faults within product including but not limited to, error cards, missing cards ect are not liable for return to us. This must be sorted with the manufacturer, we will however provide all the assistance we can.

While we take all reasonable steps to ensure a fast and reliable service, we do not accept liability for any supplementary costs incurred by customers caused by damaged or faulty goods or delayed, lost or misrouted orders.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@deckheaduk.com.

Cancelation / Amendments Policy

Customers have the right to cancel or amend any order before it has been dispatched. If you want to cancel or amend an order before dispatch, that is not a problem, simply let us know and we will be happy to cancel/amend the order. If your items have been dispatched then you may simply return your item in accordance to our Returns Policy.

If the customer wishes to amend or cancel an order after dispatch the customer will be liable for the costs incurred.